Quote process

• Can I change my loan amount?
• Why do I need to upload my bank statements or payslips?
• What if I have more than one bank account?
• I am self employed - what documentation do I need to provide?
• What are “loan terms”?
• How can I resolve an issue with driver's license/passport photo/scan being unclear while applying for a loan?
• What is a liability?
• I can't continue with my quote/application process.
• I can’t connect my bank for bank account.
• What is an asset?
• I am unable to take a photo of my licence to upload for identity verification
• My address does not show up. What should I do?
• Can I choose a loan term shorter than 7 years?
• How do you access my bank transaction data?
• If my quote is ‘in review’, how long will it take before I can get an answer?
• Why did the quote I just submitted with you guys fail?
• Can I email my bank statements?
• Why am I unable to verify my ID?
• How much bank transaction data do you access?
• I messaged your team on social media and gave them my bank ID and password so that you could transfer me money. When will I receive it?
• Will my loan be automatically approved?
• Can I edit the information I have entered?
• Could you please unlock the ID verification stage so I can try again later?
• I bank with ANZ Plus/Macquarie and I can't proceed with submitting bank statements?
• Bank Statements - Guide for CBA customers
• How do you know about my debts?
• What forms of ID do you accept?
• Can I apply for another loan if I don't have a driver's licence?