I can’t connect my bank for bank account.

If you are unable to connect your bank account, the issue is usually caused by 3rd party restrictions in your bank's security settings.

Please follow these steps to resolve it:

1. Log in to your bank's online banking portal.
2. Navigate to the section on security settings or third-party access. (The exact location may vary by bank.)
3. Check if there are any restrictions on third-party apps or services connecting to your account.
4. Disable the restrictions or add our service to a list of authorised apps.

Rest assured that our process uses secure, bank-grade technology. Your user ID and password are instantly encrypted, and Harmoney is only provided read-only access - we cannot make any changes or carry out any transactions.