I can't continue with my quote/application process.

If you're having trouble continuing with your application process, there are a couple of things you can try:

1. If you are having issues verifying your ID:
   
   Accuracy is key here, the information you enter needs to match the information on your ID perfectly.
   
   Full Name: Enter your full name exactly as it appears on your ID, including any middle names.
   
   ID Number: Zeros '0' and the letter 'O' can sometimes look alike. Make sure you enter it exactly as it appears on your card.
   
   Address: If you've moved within the past 90 days, enter your previous address.
   
   You'll have 3 attempts to successfully verify your information. If you run into any issues, contact us before you use your 3 attempts! We'll help you troubleshoot any glitches and get you verified.
   
   
2. ​ If you're having issues connecting your bank account:
   This is often due to third-party restrictions in your bank settings. Try logging into your bank's online banking portal and check the security settings or third-party access section. You may need to disable restrictions or authorize the Harmoney app.
   
   Remember, Harmoney uses secure bank-grade technology and only has read-only access to your account information.
3. If you are having any other issues, you can try changing your device, refreshing the page, or signing out and back into your Harmoney account.

Please give these steps a try and message us again if this doesn't work - we'll then escalate this to our tech support team.