Why am I unable to verify my ID?

Accuracy is key here, the information you enter needs to match the information on your ID perfectly.

• Full Name: Enter your full name exactly as it appears on your ID, including any middle names.

• ID Number: Zeros '0' and the letter 'O' can sometimes look alike. Make sure you enter it exactly as it appears on your document.

• Address: If you've moved within the past 90 days, enter your previous address.

You'll have 3 attempts to successfully verify your information.

If you run into any issues, contact us before you use your 3 attempts! We'll help you troubleshoot any glitches and get you verified.

Licence number format