How can I check my credit file?

An issue in your credit file could be a reason your application was declined. Fortunately, you can check your credit file by contacting either of the following credit reporting bodies free of charge within 90 days of the decline date.

Equifax

Website: www.equifax.com
Phone: 1300 762 207
Address: Equifax Public Access, GPO Box 964, North Sydney, NSW 2059

Experian

Website: www.experian.com.au

Phone: 1300 783 684

Address: Experian Public Access Centre, C/O illion, PO Box 7405, St Kilda Road, Melbourne, VIC 3004

You will need to provide the following information with your request:

your full name;
your date of birth;
your current address;
your previous address;
your driver’s licence number;
your current employer or previous employer; and
a copy of your loan decline email.