Personal loans

FAQs

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My application

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What can I get a loan for?

You can get a loan for just about anything with Harmoney, as long as it’s for a lawful purpose, and we can meet our responsible lending obligations.

Harmoney's eligibility criteria

To apply in New Zealand you need to:

  • Be 18 years or older.
  • Be a Permanent resident or New Zealand citizen.
  • Be earning a stable income.

To apply in Australia you need to:

  • Be 18 years or older.
  • Be an Australian citizen, Permanent resident or New Zealand citizen.
  • Be a full-time or permanent part-time employed.
  • Have handy your photo ID documents such as Australian drivers licence and passport.
  • Have a clear credit file with no defaults, judgements or bankruptcies.
  • Require a minimum $2,000 loan.

If you are not eligible now, it doesn’t mean you won’t be in the future.

How much money will I receive?

Once your loan is funded the amount you receive in your account will be the total amount you're borrowing minus the Establishment fee.

If you are using the loan for consolidating debt, we will transfer the agreed amount (which can be all or part of the loan) to your existing creditors as you have instructed.

How long will it take to get the money?

Funding usually takes place within 24hrs of a loan being submitted*. You will be advised by text and email once your loan is funded or you can view the status of the funding process on your dashboard.

You will then receive your money within 1-3 business days after it is funded.

*99% of loans are funded within 24 hours (based on loans submitted in 2018)

What are the fees I have to pay as a borrower?
New Zealand

In NZ, Harmoney charges borrowers an upfront, one-off Establishment Fee. This is added to the approved loan amount and interest is charged on the total loan amount. This Establishment Fee also applies to Top Up.

New Zealand borrowers who choose to take Payment Protect cover with their loan will also pay a Payment Protect fee, which is also added to the total cost of the loan and included in their scheduled repayments.

Other fees will be charged only if applicable in the case of dishonour fees, overdue fees and legal fees.

Australia

In Australia, Harmoney charges borrowers an upfront, one-off Platform Fee . This is added to the approved loan amount and interest is charged on the total loan amount. This Platform Fee also applies to Top Up.

Other fees will be charged only if applicable in the case of dishonour fees and legal fees.

How do I do a joint quote?

Joint quotes are currently only available in New Zealand, and are only available to your spouse or de facto partner. Adding your spouse or de facto partner is also known as adding a co-borrower.

If Harmoney decides that a co-borrower is necessary to afford the repayments, then we will ask if you would like to invite your spouse or de facto partner to be a party to the loan.

If you would like to manually add a co-borrower to your quote, please contact one of the team on 0800 HARMONEY (427 666) between 9am - 6pm 7 days a week.

We do not currently offer joint applications in Australia.

Can I cancel the loan?

You can cancel your loan within seven working days of the date we email you your loan disclosure (this is called the cooling-off period).

If you decide to cancel the loan, you must do all of the following:

  • You must give us a written cancellation notice. You can do this via your Harmoney dashboard, or via email to customerservice@harmoney.co.nz (New Zealand customers) or customerservice@harmoney.com.au (Australian customers).
  • We must receive the notice within the seven-day cooling-off period.
  • You must repay all amounts we have advanced (less any repayments already made). Payment must be in full and in cleared funds.
  • Please note that Saturday, Sunday and national public holidays do not count as working days.

If you cancel the loan during the cooling-off period, you will not be charged the Establishment Fee or (NZ only) the Payment Protect fee if you have selected that option.

Can I withdraw my loan?

You can withdraw your loan at any time prior to the date of your loan being disbursed. You can do this by logging into your account.

If you withdraw your loan before the funds are disbursed you will not be charged any fees.

After your loan disbursal date  you have a "cooling off period" of seven working days from that date in which you can still cancel your loan without penalty. However you will need to return the funds to Harmoney within those seven days.

Please check your loan disclosure document for details.

In Australia you can return the funds via BPay. In New Zealand the funds should be transferred from your account to Harmoney.

What term will apply?

The terms available for you Top Up loan will be shown on the loan quote screen.

Our standard terms are 3 or 5 years, but depending on your financial situation, a 3 year term may not be appropriate and so a 5 year loan term will be the only option.

However, you can choose to repay your loan early, and there are no early repayment fees or penalties. This provides you with the flexibility to pay off the loan sooner should you choose.

What are “loan terms”?

Your loan terms are:

  • the amount lent to you;
  • the length of time (also known as the term) for which it is lent to you; and
  • the interest rate applied to your loan.

You accept these terms when you accept your loan offer. Your loan disclosure will confirm these terms as well as any other charges that are payable. It will also specify the repayments you must make.

Your loan comes into effect as soon as you confirm you accept the loan terms and submit your loan for funding.

There are also standard terms and conditions which apply to all Harmoney loans. These will appear in the loan contract you see online as part of the application process and will be emailed to you with the loan disclosure statement.

If you choose the optional Payment Protect service (NZ only), the Payment Protect terms will be included as part of your loan contract terms.

Can the loan terms be changed?

The loan amount, annual interest rate, loan term, repayment amounts, fees payable under the loan contract and repayment dates are fixed.

These terms can be changed only by mutual agreement between Harmoney and the borrower (as well as the co-borrower if applicable).

New fees can be introduced but only in accordance with applicable law principles (including lender responsibility and notice requirements).

Any such changes will be shown on the Interest Rates and Fees page of the Harmoney website under Borrower Fees.

Please note: co-borrower loans are not available in Australia.

Can Harmoney change my interest rate during the term of the loan?

Your personalised interest rate is fixed for the term of the loan (unless you request a Top Up). This way you know exactly what your repayments will be for the life of the loan, from the start of your loan.

Can I withdraw my loan once it has been funded if I change my mind?

Yes, you are able to withdraw/cancel your loan without penalty for up to 7 business days if you have changed your mind, or no longer require the funds. You will have to return the funds disbursed to you if you do this, including interest from the date your received the funds to the date your return the funds. Fees and reasonable expenses incurred may also be charged.

You must give notice that you intend to cancel the contract within 7 working days. Saturdays, Sundays, and national public holidays are not counted as working days. You must also, within the same time, return to Harmoney any advance received by you under the contract.

How do I know that my personal information is safe with Harmoney?

Your personal information is stored securely, protected by best-in-class online security features, in accordance with our Terms of Use, and Privacy statements.

You can view:

New Zealand's Terms of Use and Privacy policy

Australia's Terms of Use, Privacy policy and Notifiable matters statement.

Harmoney has physical, electronic and managerial protections in place to prevent any unauthorised access or inappropriate use of customer information.

All customer information collected by Harmoney is passed through a secure server using encryption technology, and protected from unauthorised access by a number of security procedures including secure passwords and user log-ons.

Harmoney will never disclose your information to a third party without your permission, and we will never contact you to ask for personal information.

How do I verify my email address?

You will receive an email from us containing a click-through link which will allow you to verify your address.

If you do not receive the email, check that it isn’t in your spam filter.

You can request to have the verification email resent through your account settings.

My loan

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Where can I get information about my loan?

Your loan disclosure (which we send you when your loan is finalised) contains all the key information about your loan.

This includes:

  • your loan amount;
  • the length of your loan (3 or 5 years);
  • your interest rate;
  • your repayment schedule; and
  • fees.

If you have selected Payment Protect (available in NZ only) your disclosure document will also include information on what you are covered for.

Your Harmoney dashboard will also contain information about your loan. To view your dashboard simply sign in to your Harmoney account.

On request we can also provide you with additional information in accordance with the New Zealand Credit Contracts and Consumer Finance Act 2003 (CCCFA) or Australia's National Consumer Credit Protection Act 2009 (Cth) (NCCP) which includes the National Credit Code (NCC).

Can I change my repayment amount and schedule?

Yes, you can. Repayment schedules are set to monthly by default. If you want to change the frequency, get in touch with us as soon as your loan has been funded.

What do I have to repay?

You have to pay back the total amount borrowed, including the Establishment fee.

You must also pay interest on the full loan amount. Interest is calculated by multiplying the unpaid loan balance by the annual interest rate.

The annual interest rate is fixed and specified in the loan offer. It is also confirmed in the loan disclosure. Interest is charged monthly.

If you do not repay the amount due by the due date, you will also have to pay additional fees as outlined in the links below:

If you have chosen to include Payment Protect in your loan (NZ only) you must also pay the Payment Protect fee.

Make additional or voluntary payments

You are welcome to repay your loan earlier than the scheduled loan term without an early repayment penalty.

You can do this by making a manual payment to Harmoney.

New Zealand

Manual payments can be made into Harmoney's bank account via direct credit:

ASB Bank

12-3109-0056095-03

Reference: (your LAI number)



Australia

Manual payments can be made into Harmoney's bank account via BPAY:

Biller code: 112177

Biller Short Name: HARMONEY BORROWER

Biller Long Name: HARMONEY BORROWER PAYMENTS

How do I know how much to pay and when?

The amount of each monthly loan payment including interest and the day on which it is due, can be viewed on your Harmoney dashboard. It will also be specified in your loan disclosure, under schedule of payments.

Your repayment amount is calculated monthly. You can opt to make weekly, fortnightly, or monthly repayments as long as the full monthly amount due is paid by the date scheduled in your loan disclosure.

For example, if you have to pay $400 by the 28th of each calendar month, you can choose to make weekly payments of $100 so long as the full contractual amount of $400 is paid by the 28th of each month.

Can I pay off my loan before the set term?

Yes, you can make early repayments, or even pay off the entirety of your loan early without extra charge or penalty.

Check out these articles on how to increase your repayments, make additional payments or pay off your loan in full.

When will I be charged for a late fee?

In New Zealand a late fee or overdue fee is charged if a payment is not made in full and the account goes into arrears.

The fee payable is $20 on each of 6, 36, 66, 96, 120 days after the payment date, if the account remains outstanding. The fee will be payable on the borrower's next direct debit date.

Learn more about New Zealand's Interest Rates and Fees.

In Australia, borrowers who maintain their regular repayment schedule will be charged only the one-off Establishment Fee. A dishonour fee of $15 may apply should repayments be dishonoured.

Learn more about Australia's Interest Rates and Fees.

If I am concerned, or something in my financial situation life changes, who do I call?

You should give our helpful customer service team a call. They're there to help as best they can. Their number one piece of advice is not to try and ignore the problem. It won't go away and the longer you leave it, the harder it is to fix! The sooner you let us know things have changed the more likely we'll be able to help.

New Zealand

0800 HARMONEY (427 666)

9am - 6pm, 7 days a week.

service@harmoney.co.nz

Australia

1300 042 766

9am - 6pm, Monday - Saturday.

service@harmoney.com.au

Can I get help if I suffer hardship?

Yes. If you suffer unforeseen hardship that means you cannot reasonably keep up your payments you can apply to us to vary the terms of your loan.

This may be due to illness, injury, loss of employment, the end of a relationship or other reasonable cause.

Learn more about Unforeseen Financial Hardship in New Zealand.

Learn more about Unforeseen Financial Hardship in Australia.

What are my rights?

You are entitled to all the rights outlined in your Loan Contract including the clauses covering Payment Protect, if you have opted to take out Payment Protect as party of your loan.

You may also have rights under consumer protection legislation, such as the New Zealand Credit Contracts and Consumer Finance Act 2003 (CCCFA) or Australia's National Consumer Credit Protection Act 2009 (Cth) (NCCP) which includes the National Credit Code (NCC).

Who do I contact if I have a dispute?

In New Zealand if you have any questions or concerns about your loan, please contact us on customerservice@harmoney.co.nz or 0800 427 666.

In Australia if you have any questions or concerns about your loan please contact us on customerservice@harmoney.com.au or 1300 042 766

We will make every effort to resolve your dispute through our internal dispute resolution process.

In the event you have been through this process and have been unable to resolve your dispute directly with Harmoney, in New Zealand you could contact Financial Services Complaints Ltd (FSCL).

This is an independent and free dispute resolution scheme to which Harmoney has signed up in accordance with the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

In Australia, Harmoney is a member of the Australian Financial Complaints Authority (AFCA). AFCA is a free and independent disputes resolution service that assists individual customers. AFCA can be contacted on 1800 931 678 or at info@afca.org.au.

My account

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How do I verify my email address?

You will receive an email from us containing a click-through link which will allow you to verify your address.

If you do not receive the email, check that it isn’t in your spam filter.

You can request to have the verification email resent through your account settings.

How do I change my password?

You can change your password by logging into your Harmoney account, and accessing the Personal Details section. Click on the pencil icon next to the password section, and you’ll be able to change it.

If you have forgotten your password, you can reset it.

How do I change my contact details?

You can change the following details in your Harmoney dashboard:

  • Preferred name
  • Email address
  • Mobile number
  • Password

If you wish to update your bank account, address or employment details, please contact us.

New Zealand

0800 HARMONEY (427 666)

service@harmoney.co.nz

9am - 6pm, 7 days a week.

Australia

1300 042 766

service@harmoney.com.au

9am - 6pm, Monday - Saturday.

How do I unsubscribe from emails?

All marketing emails from Harmoney are spam compliant, and therefore each marketing email contains a unique unsubscribe link.

Click the unsubscribe link in the email to opt-out of marketing emails.

You cannot, however, unsubscribe from emails that are related to your Harmoney account and transactions.

Can my account be terminated?

Harmoney Services may terminate or suspend your registration as a borrower at any time if we reasonably believe you are not complying with the Customer Service Terms (New Zealand) or the Website Terms of Use (Australia), are otherwise not using our services for their intended purpose, or if the information you provide is untrue, inaccurate, unsubstantiated, misleading and deceptive.

Should Harmoney make the decision to terminate or suspend your account you will be notified.

If you don’t pay your loan on time, commit an act of bankruptcy or provide us with fraudulent information when applying for your loan, Harmoney can declare all loan amounts immediately due and payable; this includes any accrued interest, fees, and charges payable under the loan.

General questions

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Who runs Harmoney?

Harmoney is run by an experienced team that has worked together for over 12 years on two essentially start up financial service companies.

Find out more about our team and the Harmoney story in NZ and Australia.

Can I buy shares in Harmoney?

No, at this time shares in Harmoney are not available to the public.

Who do I contact if I have a dispute?

In New Zealand if you have any questions or concerns about your loan, please contact us on customerservice@harmoney.co.nz or 0800 427 666.

In Australia if you have any questions or concerns about your loan please contact us on customerservice@harmoney.com.au or 1300 042 766

We will make every effort to resolve your dispute through our internal dispute resolution process.

In the event you have been through this process and have been unable to resolve your dispute directly with Harmoney, in New Zealand you could contact Financial Services Complaints Ltd (FSCL).

This is an independent and free dispute resolution scheme to which Harmoney has signed up in accordance with the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

In Australia, Harmoney is a member of the Australian Financial Complaints Authority (AFCA). AFCA is a free and independent disputes resolution service that assists individual customers. AFCA can be contacted on 1800 931 678 or at info@afca.org.au.