General + Account FAQs

Who runs Harmoney?

Harmoney is run by an experienced team that has worked together for over 12 years on two essentially start up financial service companies. Find out more about our team and the Harmoney story.

Can I buy shares in Harmoney?

No, at this time shares in Harmoney are not available to the public. We have no current plans for an IPO.

How do I know my personal information is safe with Harmoney?

Your personal information is stored securely, protected by best-in-class online security features, in accordance with our Terms of Use, Security and Privacy statements. Harmoney has physical, electronic and managerial protections in place to prevent any unauthorised access or inappropriate use of customer information. All customer information collected by Harmoney is passed through a secure server using encryption technology, and protected from unauthorised access by a number of security procedures including secure passwords and user log-ons. Harmoney will never disclose your information to a third party without your permission, and we will never contact you to ask for personal information.

How do I verify my email address?

You will receive an email from us containing a click-through link which will allow you to verify your address. If you do not receive the email, check that it isn’t in your spam filter. You can request to have the verification email resent through your account settings.

How do I change my password?

You can change your password by logging into your Harmoney account, and accessing the Personal Details section. Click on the pencil icon next to the password section, and you’ll be able to change it.

How do I change my contact details?

You can change your contact details by logging into your Harmoney account, and accessing the Personal Details section. Click on the pencil icon next to each field to edit it.

How long has Harmoney been around?

Harmoney was founded in New Zealand in late 2013, following the release of the Financial Markets Conduct Act which took effect in April 2014. We received our New Zealand licence to provide a peer to peer lending service from the Financial Markets Authority on July 7th, 2014. We've been around in Australia since February 2015, and gained our Australian Credit Licence in September 2015.

How do I unsubscribe from emails?

All marketing emails from Harmoney are spam compliant, and therefore each marketing email contains a unique unsubscribe link. Simply click the unsubscribe link in the email to opt-out of marketing emails.

You cannot, however, unsubscribe from emails that are related to your harmoney account and transactions.

How do I make a complaint?

If you’d like to make a complaint, send us an email at, or call us on 1300 042 766.

Is Harmoney regulated?

Yes. Harmoney Australia Limited has been granted an Australian Credit Licence No 474726 by ASIC. The conditions of the licence are published on

How do I close my Harmoney account?

If you wish to close your Harmoney account, please send an email to or call us on 1300 042 766. Please note that in order to close your account, you must not have an active loan, or any active investments.

Is Harmoney a finance company or a bank?

No, Harmoney is not a bank or a finance company. We're different in a few distinct ways. Harmoney is a financial marketplace, providing an intermediary service in respect of the peer to peer lending process. It provides a platform to facilitate the lending and borrowing process, collections and administration of customer accounts.

Harmoney is also a lender on the marketplace, along with Retail and Wholesale Investors, and earns interest on the loans it writes, Establishment Fees and Payment Protect Commission.

Harmoney is also a branchless operation. Our entire platform is online, cloud-based and automated, which means we’re open for business 24/7.

How do I change my direct debit details?

You can access and change your direct debit details at any time by accessing your personal settings through your borrower account. You can also do so by calling us on 1300 042 766.

What happens if Harmoney goes into liquidation?

Harmoney is required by ASIC to have a continuity contingency in place. If Harmoney were to cease operations, a third party back up servicer would step in to oversee the completion of all existing loans. Any such appointment will not affect your rights and obligations under your loan contract, and the appointed back up servicer will have the same rights and responsibilities as Harmoney.

Practically, for you, nothing will change.