Borrower FAQs

What can I get a loan for?

You can get a loan for just about anything with Harmoney, as long as it’s a legal purpose.

Can I get a business loan through Harmoney?

You can apply for a loan under your personal name for business purposes. You will need to check with your financial advisor if this can be considered for tax purposes.

What is the minimum and maximum term I can borrow for?

Harmoney loans are available for a term of either three or five years.

Can I make repayments early?

Yes, you can make early repayments, or even pay off the entirety of your loan early without charge. Interest is accrued on your loan daily, based on the outstanding balance; therefore paying your loan in advance means you will incur less interest.

How do I pay off my loan early?

If you wish to pay off your loan early, you can do so by going into your dashboard and requesting a prepayment quote. We'll send you a quote via email, and if you accept that quote you can then make a manual payment into our bank account. Please ensure that you include your loan identification number as a reference whenever making payments directly. You can find your loan identification number by logging into your borrower dashboard.

I have a poor repayment history, can I get a loan at Harmoney?

If you have a poor repayment history, you may be less likely to be approved for a loan through Harmoney.

While having a poor repayment history may decrease the chances of your loan being approved, it may not automatically disqualify you. Every loan application at Harmoney is individually assessed on a broad range of factors that are not limited to repayment history. Please note, however, that Harmoney does not accept applications from individuals with past insolvencies or bankruptcies.

It is important to understand that Harmoney sets loan interest rates according to an assessment of your statistical likelihood of defaulting on a loan. Applicants with poor repayment histories are generally considered to be at greater risk of default. As such, successful applicants with poor repayment histories are more likely to be assigned to higher risk grades and therefore have higher interest rates.

Can I get a quote before I apply?

Because Harmoney bases its rates on a thorough assessment of your credit history, we do need some personal details from you before we are able to give you an accurate quote. It’s best to go through our quick and easy loan application process and see what options we’re able to offer you – you will be shown your options before you agree to submit a loan listing to Harmoney’s marketplace, and you are under no obligation to accept any of the quotes if they don’t work for you.

How is my loan application assessed?

All loan applications undergo a thorough assessment to discern the applicant's creditworthiness.
 While we cannot disclose the full detail of the assessment process, it includes factors such as an assessment of income and financial records to determine your ability to meet monthly payments; any previous failure to meet financial commitments; consistency between the information provided and that recovered from background checks; and checks for credit history issues including prior defaults or insolvencies. Harmoney then uses the result of this assessment to determine whether your loan application will be successful, and if so, which credit grade and interest rate will apply.

If you believe that there has been an error in your loan application assessment, please contact our support team at customerservice@harmoney.com.au, or call us on 1300 042 766.

How does the identity verification work?

Harmoney takes privacy and financial security seriously. We don't think you'd like it if someone else were to apply for a loan under your name, so we have a regimented process to protect against identity theft.

As part of your loan application, we'll verify your identity by asking you to enter the details of a government issued photo ID form. In most circumstances this is a drivers licence or passport. In some circumstances we may also ask you to upload photos of you to ensure that the two pictures are of the same person. It might sound a little daunting, but it's a quick and easy process that has a very important role in your application.

Why was my loan application declined?

Your loan application may have been declined for a number of reasons.

We adhere to a strict Credit Policy that assesses borrowers' ability to pay back their loans. On behalf of investors, we review a number of factors in your application that collectively build a picture of your statistical likelihood of default. While we cannot disclose the full detail of those checks, they include factors such as your ability to meet monthly payments based on an assessment of your income; any previous failure to meet financial commitments; inconsistencies between the information provided and that recovered from background checks; and credit history issues including prior defaults or insolvencies.

If you believe that you may have been declined in error, that none of these factors apply in your case, and that you have income capacity to ensure the loan is affordable, please contact our support team at customerservice@harmoney.com.au.

Why was I not approved for the amount I requested?

Harmoney needs to ensure that you do not sign up for a loan that is unaffordable. It’s important to us that you don’t get into a position where you struggle to meet your monthly repayments. If you haven’t been approved for the full amount that you applied for, it is likely because our assessment of your financial records suggests that a loan of your requested size will not be affordable for you at the applicable interest rate.

What is the eligibility criteria for a Harmoney loan?

To be eligible to apply for a loan through Harmoney:

  • you must be a natural person (that is, not a company, partnership, incorporated society, trust, or other legal entity);
  • you must be an Australian citizen or permanent resident or New Zealand citizen with a valid Australian driver licence or valid Australian passport;
  • you must be 18 years of age or older when you register; and
  • you must have an acceptable credit record, as determined by Harmoney at its discretion.

Applicants with past insolvencies or bankruptcies will not be considered for loans.

How does Harmoney verify my information?

Harmoney verifies your information by accessing, with your permission, the following:

  • Your bank account records to verify income and expenses;
  • Consumer credit bureaux to assess your previous credit history;
  • Motor Registry departments in each state or territory (in respect of your drivers licence) or the Department of Foreign Affairs and Trade (in respect of your passport) to validate identification.

Harmoney will never use any third party services to validate information about you without your permission.

Can I make one off repayments?

Yes, you can make one off repayments at any time by manually transferring funds via BPay into yourHarmoney Loan account. Please ensure that you include your loan identification number as a reference whenever making payments directly. You can find your loan identification number by logging into your borrower dashboard.

What information do I need to apply for a loan?

To complete your quick and easy loan application, you'll need to provide your name, address and employment details, as well as a valid Australian driver licence or a valid Australian or New Zealand passport.

The application includes a step designed to protect you from identity theft by verifying your identity. We'll also need to have a look at your banking records in order to ensure your loan is affordable. You'll need to have access to online banking, or the ability to upload banking records to complete this section.

How do I know that my internet banking will remain secure?

Our bank grade technology means your bank user ID and password are instantly encrypted making them unusable by any unauthorised person.

How do you access my bank statement transactions?

Our secure, bank-grade technology takes a read-only copy of your bank statements. This means we can view the account information to estimate your income, but cannot make any changes to personal details and cannot make any transactions.

Do I need to provide my bank statements?

With a clear and current picture of your finances we can estimate your income right now, while you wait. The process takes only a few minutes and helps us assess a loan amount and an interest rate that are personalised to your circumstances, rather than one size fits all. Doing this via a secure online environment means you don't have to spend time finding and uploading up-to-date bank information for us to refer to.

How much are the fees?

Harmoney charges an up front, one-off Establishment Fee of $200 for loans of below $5,000 or $500 for loans of $5,000 and above. This is added to the approved loan amount and interest is charged on the total loan amount. This Establishment Fee also applies to Top Ups. Read more about Harmoney’s interest rates and fees.

Can I withdraw my loan?

You can withdraw your loan at any time prior to the date of your loan being disbursed. You can do this by logging into your account.

If you withdraw your loan before the funds are disbursed you will not be charged any fees.

After your loan disbursal date you have a "cooling off period" of seven working days from that date in which you can still cancel your loan without penalty. However you will need to return the funds to Harmoney within those seven days via BPAY.

Please check your loan disclosure document for details.

Can I change the amount I want to borrow?

When Harmoney considers your loan application, we take time to assess your full financial situation and, if approved, you'll be offered a loan amount that will either be the same as, or less than the amount you initially applied for. You get to choose the amount that works for you before accepting the loan. 

What is the minimum and maximum amount I can borrow?

The minimum loan amount is $2,000, while the maximum is $50,000 (the Platform Fee which Harmoney charges is additional to this maximum). The particular amount that you can borrow will be dependent upon your credit history and the maximum monthly payment that our assessment determines you can afford.

I'm struggling to meet repayments - what are my options?

If you're experiencing financial hardship or a major life event that is affecting your ability to meet your repayment obligations, you might be able to have your case reviewed for Unforeseen Financial Hardship.

Can I cancel the loan?

You can cancel your loan within seven working days of the date we email you your loan disclosure (this is called the cooling-off period).If you decide to cancel the loan, you must do all of the following:

  • You must give us a written cancellation notice. You can do this via your Harmoney dashboard, or via email to customerservice@harmoney.com.au.
  • We must receive the notice within the seven-day cooling-off period.
  • You must repay all amounts we have advanced (less any repayments already made). Payment must be in full and in cleared funds.
  • Please note that Saturday, Sunday and national public holidays do not count as working days.
  • If you cancel the loan during the cooling-off period, you will not be charged the Establishment Fee.

What happens if I make a late repayment?

Harmoney has a proactive collections management process that is strongly structured and regimented. You will receive a reminder in the days leading up to your payment due date, either in the form of a text, email or phone call. If your payment is not made by its due date, we will actively contact you.

You do not have to pay any additional default interest charges in the event of a default in payment (but you must continue to pay ordinary interest on the outstanding amount of the Loan). Dishonoured or overdue payments are subject to fees, specified in detail on our fees and interest rates page.

If you know in advance that you will be unable to make a repayment on its due date, contact us immediately. We may be able to enter into a payment arrangement with you.

What happens if I default on my loan?

If your account goes into arrears, we will make contact with you and request for the outstanding payments to be made. If you consistently fail to make repayments on your loan, and our requests are not responded to,your account will be referred to a debt collection agency.

We may also after giving you notice as required under the law, place a defualt listing on your personal credit information file with Credit reporting bodies. If we have to take legal action to recover the loan, costs of enforcement will be payable by you.

What if my circumstances change and I can't service my loan?

As a responsible lender, we can work with you in times of financial hardship. You can find more information here, or you can call us on 1300 042 766 for more information.

Can I change my repayment amount and schedule?

Yes, you can. Repayment schedules are set to monthly by default however you can opt to make weekly, fortnightly, or monthly repayments as long as the full monthly amount due is paid by the date scheduled in your loan disclosure.

If you want to change the frequency, get in touch with us as soon as you get your money.

When will I get my money?

Once you have accepted your loan terms you will receive the funds within 1-3 business days.

If you are consolidating your debt, we pay your creditors directly. 

It can take between 3-5 business days for the funds to clear depending on when your creditors receive and apply the payment.

If I don't live in Australia can I become a borrower?

No. In order to apply for a loan through Harmoney, you must be an Australian citizen or permanent resident or a New Zealand Zealand citizen, currently living in Australia. Harmoney will verify this by comparing the information you provide in your application against government databases, such as the Motor Registry departments in each state or territory (in respect of your drivers licence) or the Department of Foreign Affairs and Trade (in respect of your passport) to validate identification.